The week in Focus: The Boston Marathon, and Texas Fertilizer Plant, my thoughts..
As John F. Kennedy said during his inaugural address, on Jan, 20, 1961 My fellow Americans: ask not what your country can do for you — ask what […]
Monthly Archives: April 2013
The Hidden Cost of Customer Service: Don’t promise what you’re not willing to do
When your customers can compare you to your competition by just clicking, bait and switch tactics can seriously backfire. Have you recently been persuaded by an advertisement (email, web site, […]
Want to grow your business?: Make your employees happy
Employees are the engine of a business. If you don’t properly oil it and fuel it, you are not going to be successful. In today’s challenging economic times from the […]
How to succeed on Business: It’s not what you say, but what others hear.
It’s the classical tale of foot in mouth disease.. It is interesting to see that after many years of hearing something, sometimes all you need is for someone else to […]
